At Textile Job Portal, we understand the importance of providing efficient and personalized support to our valued clients, both employers and candidates.
That’s why we’re excited to introduce our ticket-based support system, designed to streamline your experience and ensure your queries and concerns are addressed promptly.
Getting started with our support system is easy. Here’s a simple guide to help you navigate through the process.
Accessing the Support System
To access our ticket-based support system, simply login to your Textile Job Portal account. Once logged in, navigate to the ‘Help Centre’ section in the footer, where you’ll find options to “Create Ticket”
Submitting a New Ticket
If you have a question, facing a problem on the textile job portal click on the ‘Create Ticket’ button. You’ll be prompted to provide some basic information, such as your name, email address, and the nature of your inquiry. Be sure to include as much detail as possible to help us understand and address your query effectively.
Tracking Your Ticket
After submitting a ticket, you’ll receive a confirmation email with a unique ticket number. You can use this ticket number to track the status of your inquiry at any time such as if your ticket is pending, assigned, in progress, or resolved, etc. Our dedicated support team will review your ticket promptly and provide updates as they work to resolve your issue.
Communication and Updates
Throughout the support process, you can expect clear and timely communication from our team. We’ll keep you informed about the progress of your ticket and notify you once it has been resolved. You can also communicate with our support agents directly through the ticketing system if you have any additional questions or updates.
Resolution and Feedback
Once your issue has been addressed, we encourage you to provide feedback on your experience with our support team. Your input helps us continually improve our services and ensure we’re meeting your needs effectively.
At Textile Job Portal, customer satisfaction is our top priority. Our ticket-based support system is designed to provide you with the assistance you need, when you need it, ensuring a seamless and positive experience every step of the way.
